Shipping Policy
This policy explains how and when we ship your order, how shipping is calculated, and what to do if something goes wrong with your delivery.
Order processing
- All orders are stocked and shipped from our New Jersey warehouse.
- Orders typically ship within 1–2 business days (Monday–Friday, excluding holidays).
- You will receive an email confirmation when your order is placed, followed by an email with UPS tracking details once your shipment leaves our facility.
Shipping methods & rates
- Standard shipments ship via UPS Ground.
- Shipping is calculated based on destination address, package weight, and distance from our New Jersey facility.
- Transit times vary by destination. Once a package is handed to the carrier, transit time is set by UPS Ground schedules and is not guaranteed.
Where we ship
- We ship throughout the contiguous United States (the lower 48 states).
- Orders to Alaska, Hawaii, or APO/FPO addresses need a custom shipping quote. Please contact us before ordering or use the quote form.
- We do not currently offer international shipping through our online order pages.
Tracking
- Tracking numbers usually become active within 24 hours. If your tracking hasn't updated after 3 business days, email info@firsthandlecithin.com.
Lost, delayed or damaged packages
- If your order arrives damaged, email info@firsthandlecithin.com within 7 days of delivery with your order number and photos of the carton and contents. We will work with you on a replacement or refund.
- We are not responsible for delays caused by the carrier, incorrect addresses entered at checkout, or events outside our control such as weather.
Address corrections
- Please check your shipping address before confirming your order. We can only change an address before the shipment leaves our New Jersey facility.
Contact us
Email info@firsthandlecithin.com or call (734) 488-4470 (Office hours 9am–5pm ET, Mon–Fri).